It feels like ages since I last blogged! For a long time in March, due to personal reasons, I was inactive on Twitter, Facebook, Blogging etc. I won’t go into reasons why, but to have a break was really good and I took time to refocus priorities and regroup ideas. Ruby Wren had a busy time with Mother’s Day and then Easter Cards, and I’m proud to think that lots of lovely people were given a special Ruby Wren card by one of my wonderful customers – it means a lot to think that someone chose a Ruby Card to give at Mother’s Day.
It’s been almost a year since Ruby Wren Designs made our very first card! What started out as a hobby in April of 2009 has grown beyond what I could ever imagine. What a year!! Our Etsy account was registered on 21st April 2009, but it wasn’t until September 2009 when we considered making a business from it, followed shortly after by joining the Prince’s Trust Business Programme and registering as a notonthehighstreet.com partner, all before Christmas 2009.
We’ve also made lots of friends in the last year – Wall Envy Art, Coulson Macleod, Edwina Simone, Polkadots and Blooms, Storeyshop, AnnaRK, Chain of Daisies, Who Ate My Crayons, ToggleUK, SheDraws…and MANY more! All of you Tweeters, fellow NOTHS Partners, Folksy-folk, Etsians – you’re all a wonderful provider of support and company as we all try to grow our small businesses! I remember being told that starting and running your own small business is a very lonely ‘career’, but I’ve found it not to be the case. The handmade community is a lovely one, full of friendly and helpful people. I wonder if other businesses find themselves to feel the same, or whether we just happen to be like-minded people that have come together. Either way, I’m very happy.
At the weekend, our neighbours gathered to celebrate an local ocassion of great importance to us – the start of a permit parking in our very congested area. We had a lovely night and I felt very proud when the subject of my business popped up in conversation. I don’t often get the chance to talk about Ruby Wren – so it surprised me quite a bit when I realised how proud I was when I said “I’m running my own business”. Over the weekend, I also got the opportunity to fill in the Small Business survey being run by those lovely notonthehighstreet.com staff. As I filled it in, it was another moment when I realised that yes, I am running my own business, and things that didn’t used to affect me now do.
As a small business, I do agree that there’s not enough help for us – the bigger the business, it seems, the more they can demand and the better their benefits. How are we, who are just starting out, mostly working in our own homes as “kitchen table businesses”, supposed to grow our businesses when bigger corporations take advantage of us? For example, over the past few years, I’ve had a PO Box from Royal Mail. I went for the most basic, cheapest option – having a PO Box and collecting the mail from it myself. This has slowly gone up a few pounds each year and last year I paid £62.85, which I felt wasn’t unreasonable. I’m not a fan of Royal Mail at all – our postmen are always brilliant, but the corporation itself has a terrible public image when it comes to reliability and I’ve often waited 3-4 weeks for first class mail posted from the UK, to me, in the UK. Imagine my surprise when I got my invoice for the 2010 PO Box payment. From £62.85 in 2009, to £95 in 2010. It makes me wonder what they have done to deserve an extra 50% increase? I imagine that any big business with a PO Box wouldn’t think twice about paying their Royal Mail invoice. But, me as a small business, thinks it’s an outrage that they demand so much. Maybe Royal Mail are just aware that the majority of people with a PO Box are those without a corporate headquarters – ie., us small businesses, working from our homes, and they are taking advantage of that fact. People in that situation have no choice but to pay the huge increase – or publish their home address online for the world to see. Sneaky tactics I’m sure, Royal Mail!
So, all in all, I think that things should be better for small businesses. The small business should pay lower rates, get better discounts, have better opportunities than we do already. The smaller the business, the more help I think should be available for us. If a small business is taken advantage of in regard to bully tactics and pricing, how will they become big businesses? This is all new to me and maybe things are available that I’ve not found out about, but that Royal Mail invoice has really made me mad and is just another example of how these big faceless corporations get away with whatever they want. It reminds me of the times I’ve read about our highstreet shops ripping off designs by independent artists – I won’t name names, but we all know who they are – those huge businesses that copy designs, patterns and drawings they’ve found from artists on Etsy and replicate them for themselves. How are we supposed to compete with that, without the fancy legal team and millions of pounds that they do?
The notonthehighstreet.com survey about small businesses really got me thinking. There are things that are out of our control – such as what help is available from the Government, bully tactics by the large corporations. But, at the end of the day, what we put into our business is up to us. With the right product and hard work, lots of small business have grown and overcome hurdles that face them. Afterall, it’s likely that a big business was once a small business!